social media
Stories and lies about emarketing
20/10/11 16:37 Filed in: Gareth Lloyd
I’ve just attended a seminar entitled ‘Email, social marketing and the art of storytelling’. The central tenet was that ever since we lived in caves we have communicated through storytelling – so this should be how we communicate brand messages through email and social media.
Meh.
OK, so I buy into the argument that getting customers to share their own stories about your brand can help you build a social media community and a sort of ‘fan base’. But to also suggest that story-telling is the panacea for emarketing is, to my mind, absurd.
As a writer, I love to use storytelling to communicate messages. But I’ll only do it when I believe this approach is the best way to achieve an objective. For example, this email (the fourth one down!) uses storytelling smartly to explain the value of the product being promoted. The one below it doesn’t. It simply rewards immediate response – and it was just as effective in meeting the client’s goals.
What worries me is that we are reading too much into the psychology of the social media revolution when it comes to commerce. Emarketing is advertising. It’s not sharing pictures, funny stories and reminiscences with friends. It just doesn’t have that emotional pull. It needs to make its point fast so the reader can get back to Facebook and Twitter and what they really use these platforms for. Arguing otherwise isn’t just spinning a story. It’s telling a lie.
Dad at the disco
28/04/11 10:15 Filed in: David
Edwards
Here’s
some news: conversations in social media are like any
others - tell a good story badly, a bad story in a
boring way, the same story over and over and over
again, or almost as bad, say nothing at all and
you’ll not only switch people off, but they’re never
likely to want to hunt you out again, let alone buy
you a drink.
So it’s all well and good using Facebook or twitter to get closer to your customers – or supporters, but you have to give them something that excites them. So it’s not enough to have a social media strategy, it has to be a well thought out social media content strategy. Rich content, original content, varied content, content they’d want, and want to share. Leave people to their own devices and they’re just as likely to fall asleep. Setting up your facebook page and not planning the content you are going to drip feed into it to keep things moving, well, you may as well not bother, and it’ll only make your organisation look like Dad’s turned up at the disco. Again.
See our new viral Facebook App for SOS Children’s Villages
social charity
21/02/11 11:30 Filed in: David
Edwards
Many charities are finding that the traditional one sided dialogue with supporters might not be enough. Sure, supporters come in all shapes and sizes, reasons for giving are complex, some want to be more involved than others, and everyone has a different take on what involvement means. But if an organisation is going to reach out to new audiences, gain the all important recommendation, create a buzz…without spending loads of money on Direct Mail (money that could be better spent on projects or converting donors into committed givers) then they have to embrace what is actually a technological gift, the natural home to any charity (especially those who are seeing their donor base ageing and narrowing). Social Media.
And to do that they have to understand the rules. It’s about being in it together, not overtly selling. It’s about being open and equitable, having a genuine conversation, the transparent sharing of information, an honest discussion of views, values, goals, good things as well as bad. And also, that the charity only exist, the work will only get done, if others can be bothered to engage.
And it takes a different tone of voice. But, and I think this is the crux of it, not a new tone of voice. It’s a welcome step back from the over polished ‘Charity Brand’ we’ve seen proliferate in recent years. Social Media is the opportunity for charities to be seen, once again, to be run by committed, passionate, totally engaged individuals. These are the driving force of any charity ( one of their greatest assets) and they’ve been hidden behind brand identities, design styles and colour ways. All very good, but slightly homogenising, dispassionate, don’t you think? Which is ironic.
Ignoring social media isn’t an option. Most of the tools are available free of charge, anyway, so there’s going to be a time when donors are going to ask, ‘why on earth are you spending so much of my money on paid media?’ And they’ll be right.
The trick is to have a good idea. A great idea. An idea that is relevant, that is ‘on message’, ‘on brand’ but also online. And it’s got to be an idea that captures their imagination, an original creative idea that engages them, that puts them in control of the information you want them to have.
Why charities must embrace social media
26/05/10 15:51 Filed in: Gareth Lloyd
When I started my career in marketing, direct mail was THE medium for charity fundraising, with DRTV the ‘new kid on the block’. Fast forward some 18 years (has it really been that long?) and direct mail is still here, but social media is today’s parvenu. And while many charities have embraced it, many others haven’t, or seem to be struggling to use it properly.
You’re never too old
The default excuse for a charity not investing in social media seems to be ‘our donor profile is too old’. This is nonsense. One of the most telling facts of the whole ‘socialnomics’ argument is that the fastest growing group segment on Facebook is 55-65 year old females - the core demographic of most UK charities.
While I can’t personally confirm this, I do know that ‘oldies’ are using the internet for far more than booking cheap flights. My own mother has posted her French home for sale online, while some of her 70 year old friends use internet dating agencies to find gentlemen who like nice walks and eating out. These people give considerable amounts of money to charity and they now talk to each other though email as much as they do through phone calls.
This is why I strongly believe every charity needs a proper social media presence.
Social media helps a charity’s supporters spread the word
Sites like Facebook and MySpace offer an ideal way to create and connect groups of like-minded people who will talk to each other about a charity’s work – and spread the message to more people like them. They will also talk to the charity, giving hugely important feedback. This feedback is free and authentic market research, that can help guide subsequent communications to prospective supporters in many other media channels.
What’s more, all this interaction takes place in a digital landscape, so each individual is never more than a few clicks away from making a donation, signing a petition, volunteering, sponsoring someone or lending their support in another away.
Make the effort and you will reap the reward
So what should charities be doing to truly benefit from the digital age and the increasing importance of social media in influencing people’s thoughts and behaviours? Here are my 5 tips:
1. Get focussed.
Decide which social network sites offer your charity the best platform to convey your messages, engage people and generate a large supporter base. Facebook, for example, has a Causes application where charities can build support groups and seek donations and other methods of support.
2. Get committed.
Once you’ve opened your Facebook, twitter, MySpace, YouTube or whatever account, be sure you commit enough time to it. You need to update it regularly, to respond to feedback and to thank people for their support. If you don’t have a lot of resource, then stick to just one or two sites. It’s better to be on one site well than be on many sites badly.
3. Be interesting.
People use social network sights to express their personality and their interests. If you are just worthy in what you say, you won’t stay interesting for long. Lance Armstrong’s twitter page is a combination of compassion, humour, support for other causes and trivia. It has over 2,500,000 followers.
4. Be smart.
Ask people on your email list to follow you online, and ask people who follow you online to add themselves to your email list. Then you can communicate to them in different ways and draw them closer to your work. If they really do support you, most will agree.
5. Do it now.
You know you need to be doing this, so do it now. The longer you wait, the further back you’ll fall. And remember, if you need some support we are here. We can help you understand how to use social media and how to present your cause in a way that will get people reading what you post - and telling their friends and colleagues to do so too.
Add Comment